Privacy Policy

Play n Chill ("we", "us", "our") operates this website and platform to help players discover and book sports venues, join events, and participate in tournaments and leagues. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have.

By creating an account or using our services, you agree to the collection and use of information as described here.

We collect the following categories of information:

• Account information: name, email address, phone number, and password (stored encrypted).
• Profile information: skill level, preferred sports, avatar, and other details you choose to add.
• Booking information: venue, court, date, time, and payment status for slots you book.
• Payment information: processed by our payment gateway partner (Razorpay). We do not store full card or bank details on our servers.
• Usage data: device information, IP address, browser type, and pages visited, collected automatically for analytics and security.

• To create and manage your account.
• To process venue bookings, payments, and refunds.
• To send booking confirmations, reminders, and service-related notifications.
• To enable features such as leaderboards, events, and player connections.
• To improve our platform, troubleshoot issues, and prevent fraud or abuse.
• To comply with legal obligations.

We do not sell your personal data. We share information only with:

• Venue partners, to the extent necessary to fulfil your booking (e.g., your name and slot details).
• Payment processors (Razorpay) to complete and verify transactions.
• Service providers who help us operate the platform (e.g., hosting, SMS/email delivery), under confidentiality obligations.
• Law enforcement or regulators where required by law.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the platform is used. You can control cookies through your browser settings; disabling them may affect some features.

We use reasonable technical and organisational measures, including encryption in transit and access controls, to protect your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

You may access, update, or request deletion of your personal data at any time by writing to us at info@playnchill.co. You may also update most details directly from your profile settings.

Our services are not directed at children under 13. We do not knowingly collect personal data from children under 13.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the platform after changes means you accept the updated policy.

For any questions about this Privacy Policy or your data, contact us at info@playnchill.co.

Registered Address:
A/112 Akash Metro City 1, Near Sita Baug Society,
Partheswar Road, Gebansa, Isanpur,
Ahmedabad — 382443, Gujarat, India